Terms of Use

Last Updated: October 2026

Welcome to OmniAgent. These Terms of Use ("Terms") govern your access to and use of our AI agent services (including our AI phone receptionist and website chat agents), website, and related software applications (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.

1. Acceptance of Terms

By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are using the Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

2. Description of Services

OmniAgent provides AI-powered phone and chat agents designed to assist businesses with customer engagement, lead qualification, appointment booking, and customer support. Our Services include:

• An AI phone receptionist that answers calls on the client's behalf, and records and transcribes those calls
• Customizable AI website chat agents with distinct personalities
• Appointment booking and missed-call text messages
• Integration capabilities with client websites
• Conversation analytics and reporting
• Training and configuration tools

3. Eligibility

You must be at least 18 years of age or the age of legal majority in your jurisdiction to use our Services. By using our Services, you represent and warrant that you meet these eligibility requirements.

4. Acceptable Use

You agree to use our Services only for lawful purposes and in accordance with these Terms. You agree NOT to:

• Use the Services for any illegal, harmful, or abusive activity
• Violate any applicable laws or regulations
• Infringe upon the intellectual property rights of others
• Transmit any harmful code, viruses, or malicious software
• Attempt to gain unauthorized access to our systems or networks
• Use the Services to harass, threaten, or harm others
• Distribute spam or unsolicited communications
• Reverse engineer, decompile, or attempt to extract source code
• Use the Services to provide unauthorized legal, financial, or medical advice
• Engage in any activity that interferes with or disrupts the Services

5. Client Responsibilities

As a client deploying our AI agents, you are responsible for:

• Providing accurate and lawful training materials
• Ensuring your use of AI agents complies with applicable laws and regulations
• Obtaining necessary consents from your end users for data collection
• Displaying appropriate disclosures about AI-powered interactions
• Monitoring and reviewing AI agent responses for accuracy
• Keeping the automated call notice described in Section 9 active, and informing your staff that calls handled by the Services are recorded
• Promptly addressing any issues or inaccuracies in AI responses

6. AI Limitations and Disclaimers

Our AI agents provide automated responses generated by machine learning algorithms. While we strive to deliver accurate and helpful information:

• We cannot guarantee the accuracy, completeness, or reliability of AI-generated responses
• AI responses should not be considered professional advice (legal, financial, medical, etc.)
• Users should verify important information independently
• The AI may occasionally produce incorrect or inappropriate responses

7. Intellectual Property

All content, features, and functionality of our Services, including but not limited to software, text, graphics, logos, and designs, are owned by OmniAgent and are protected by intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of our Services without our prior written consent.

You retain ownership of all content and training materials you provide to us. By providing such content, you grant us a limited license to use, process, and store this content solely for the purpose of providing the Services to you.

8. Data Processing

We store and process data in accordance with our Privacy Policy and applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA). By using our Services, you acknowledge that:

• Conversations may be logged and analyzed to improve service delivery
• We implement appropriate security measures to protect data
• You are responsible for obtaining consents from your end users as required by law

9. Call Recording, Transcription and AI Disclosure

Phone calls answered by our AI phone receptionist are automatically recorded and transcribed, and may be summarized by AI. We use these recordings, transcripts and summaries to answer callers, book appointments, capture the caller's details for the client, provide the client with a record of each call, and maintain and improve the quality of the Services.

• Notice to callers: Every call answered by the Services begins with an automated message telling the caller that they are speaking with an AI assistant and that the call is recorded and transcribed. A caller who does not wish to be recorded may end the call or ask to reach the business another way, such as a callback or a message.
• Client consent: By subscribing to the Services, the client consents to the recording, transcription and AI summarizing of calls handled by the Services, and authorizes OmniAgent to play the notice above on the client's behalf. The client must not ask us to remove or shorten the notice.
• Client obligations: The client is responsible for informing its staff that calls transferred from or handled by the Services are recorded, and for complying with all recording and consent laws that apply to its callers, including laws of other provinces or countries where callers may be located.
• Ownership and access: Call recordings and transcripts belong to the client. They are stored and protected as described in our Privacy Policy, are available to the client on request, and are deleted when the client asks or when the service agreement ends, subject to legal requirements.
• Text messages: Missed-call text messages are sent only to people who called the client's business number. Each message identifies the business and explains how to opt out (for example, by replying STOP).

10. Canadian Anti-Spam Legislation (CASL)

OmniAgent complies with Canada's Anti-Spam Legislation (CASL). Our Services are not to be used for sending unsolicited commercial electronic messages. Clients deploying our AI agents must ensure that their use complies with CASL requirements, including obtaining express or implied consent before collecting contact information for marketing purposes.

11. Service Modifications and Availability

We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time, with or without notice. We do not guarantee uninterrupted or error-free operation of the Services and are not liable for any interruptions or errors.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OMNIAGENT AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, ARISING FROM YOUR USE OF THE SERVICES.

Our total liability for any claims arising from or related to these Terms or the Services shall not exceed the amount you paid to us in the twelve (12) months preceding the claim.

13. Indemnification

You agree to indemnify and hold harmless OmniAgent, its affiliates, officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:

• Your use of the Services
• Your violation of these Terms
• Your violation of any rights of another party
• Any content or training materials you provide

14. Termination

We may terminate or suspend your access to the Services immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the Services will immediately cease.

15. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of any material changes by posting the updated Terms on our website with a new "Last Updated" date. Your continued use of the Services after such changes constitutes acceptance of the modified Terms.

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law provisions.

17. Contact Information

If you have any questions about these Terms, please contact us at:

Email: contact@omniagent.ca
Website: omniagent.ca